Aliso Viejo, CA – March 2, 2008 For
today’s buyer or seller, their choice in hiring a real estate professional may
be influenced by their need to associate themselves with the best and the
brightest in the industry. Their hiring decisions then may be based on who they
perceive to be not only the most qualified agent, but also the agent who best
represents them. This is sometimes known as the ego driven decision.
This ego driven
decision making process can be influenced by many factors, but can be boiled
down into one sentence – Your image is a
reflection of their image.
To build a
higher quality brand name you may wish to review several factors within the
field of marketing that are dramatically altering the way wise agents market
themselves. There is no
doubt that marketing is changing. Smart marketers today have to rethink their
advertising strategies, build new distribution channels and look for more
creative ways to stay in front of and engage the consumer. With global spending
on advertising having long past half a trillion dollars per year (with more
than half spent in U.S.
markets) advertising executives have to overcome consumer fatigue, apathy and
resistance to the bombardment of non-stop advertising messages. Real estate
professionals share this common dilemma.
Marketing expert Greg Stielstra states in his book, PyroMarketing, that branding is
overvalued and badly misunderstood. A study cited by Stielstra found that 96%
of consumers would dump their favorite brand if a competing product offered
more value at the same price. His marketing solution?
Start a fire to
survive!
"Picturing a single match is a reminder of the finite
nature of your marketing resources," Stielstra writes. "No matter
what they are – money, people or time – you only have so much. Opportunity costs are critical. How will you use your
match? What will you touch it to? What tactics will deliver results? Use it
wisely by building your marketing fire according to proven principles. You may
only get one chance."
Stielstra recommends four steps to take to build a
successful marketing campaign – starting
your fire with a single match.
1.
Gather the Driest Tinder. "Selling SUVs?"
Stielstra asks. "Don't think about a prospect's income or age. Instead,
try contacting people whose cars were recently rescued by tow trucks from a
snow bank." People, that is, who need your product now.
2.
Touch it With
the Match. Give
[people] an experience with your product or service. A nutty but effective
example: In 2002 Procter & Gamble promoted its Charmin toilet paper by
supplying high-end toilets called "Potty Palooza"
at events such as Cincinnati's
Oktoberfest and at the Super Bowl. As Advertising Age wrote: On one side, a row of typically wretched
public toilets at last year's Oktoberfest in Cincinnati. On the other, squeaky-clean,
tractor-trailer-mounted ["Potty Palooza"]
bathrooms complete with running water, wallpaper, faux wood floors and plenty
of Charmin toilet paper. The feedback was instant." In one year Charmin,
touched 2 million people in Potty Paloozas, and
Charmin sales went up 14% among those who used the facilities.
3.
Fan the Flames. Turn your first customers into
rabid evangelists. Rick Warren sold the first 400,000 copies of his book The Purpose-Driven Life for $7 each to
ministers and other churchgoers. Study groups were formed to discuss the book,
and sales boomed. The Purpose-Driven Life
has sold 30 million copies to date and is the bestselling hardcover book in
history.
4.
Save the Coals. Keep a database of your customers.
Then you won't have to start the next marketing campaign from scratch.
So, we are left with the question: Is there a better
way to market yourself, a way to ensure that your personal marketing plan will
be the absolute best that it can be, and will attract a steady stream of
affluent buyers and seller leads?
Jim Remley, in his Accredited Luxury Home Specialist
course, boiled it down to RESULTS.
R – Research Yields Rich Rewards
Top producers research their markets, their clients
and their advertising channels before investing their hard earned commission
dollars. A top producer’s best place to find marketing ideas is often their own
client database. One key question to ask every client: What real estate marketing motivates you to contact a real estate
agent? Although this is a moving target that can and will change over time;
by continually asking for your clients’ input, you can stay abreast of the
changing market.
E – Effort Does Not Equal Effectiveness
It’s easy to equate hard work with effectiveness;
after all, one should equal the other, right? But that is not always the case. Just
spending money on marketing, or investing time or effort doesn’t necessarily
mean that any campaign will work. Wise agents look at what other top producers
in their area are currently using to successfully market themselves. In
addition, consider looking at successful marketing campaigns from other
industries and attempt to identify ways you can adapt the same concepts for
real estate.
S – Stop at Nothing but Excellence
What if the value of your real estate business was
solely judged by the quality of your advertising? Agents at the top of their
earning curve understand that consumers often make decisions about the
character and quality of a brand based on their first impression, and often
their first impression is based solely on a marketing “impression.” Based on
this simple truth, most top producers stop at nothing less than absolute
marketing excellence.
U – Understand the Power of Being Unique
Differentiate or die! This is the call to arms made
by marketing professors in business schools across the country, and they are
absolutely correct. Ask yourself: What do you do differently or better than
anyone else in your market? How are you better than your competitors?
L – Learn from Mistakes
When you look at most agents’ personal marketing you
will find a very common mistake. They market themselves and not their business;
vanity marketing. With this simple truth in mind, professionals focus their
marketing dollars on building value based advertisements. In other words – they
lead with the client need.
T – Track the Results
As a business professional you have an obligation to
track all of your marketing investments and measure them against their
effectiveness. In fact, one rule of thumb in business and a motto you should
live by is this: If you can’t track it,
don’t do it! How do superstars track
their marketing effectiveness? The simplest method is to ask new clients what
prompted their contact.
S – Start Over
While
strong agents always allow enough time for their target audience to be repeatedly
touched by their marketing messages, they also know when to pull the plug on an
advertising strategy that is not producing results. They know when to start
over. The danger for many agents is that almost any marketing campaign will
produce some level of results. The key is to establish a minimum acceptable
standard.
RESULTS –
always a great measure of success.
If you want
to learn more about how to work with luxury home buyers and sellers you should
consider taking the Accredited Luxury Home Specialist (ALHS) course from a RealtyU School or you can take it online by
visiting www.becomealuxuryagent.com.